![]() With cross-platform compatibility, exceptional reliability and speed, you can back up just about everything. Other suggestions, make sure to update your My Cloud firmware to the latest version if it isn’t the latest version.Seagate Backup Plus Hub desktop drives are available in capacities up to 4 TB and come with a USB 3.0 hub option. Once finished scanning then try to attach a single USB external hard drive and see if it’s recognized. Perform a 40 second System Restore (no user data is lost) then let the My Cloud unit boot and scan. I would suggest unmounting, using the My Cloud Dashboard, any USB drives. ![]() One thing I have found with the Seagate Backup Hub Plus is to attach it to the My Cloud or computer and wait a few minutes, sometimes it takes a few minutes for the drive to be properly mounted (generally on my computer for some reason). Didn’t have to change a thing on Seagate Backup Plus Hub drive. Have done multiple Safepoint backups to it. I use a 5TB Seagate Backup Hub Plus (purchased from Costco) with my v4.x firmware version My Cloud for Safepoint backups, and it works just fine. What firmware version is your My Cloud running? I cannot find and solutions of the FAQ nor in the WD Community.Īll connected to an Apple Airport TimeCapsule network, and two MacBook Pros running Mac OS Sierra (10.12.3) I removed the password, and ried connecting to the M圜loud again - no improvement (again rebooting the m圜loud and MyBook). I set a password, and tried connecting to the M圜loud again - no improvement. ![]() ![]() ![]() I have connected the MyBook directly to the laptop via USB and installed the Apps. I tried rebooting the M圜loud - no improvement. The USB option shows “There are no USB devices found.” There is a red light on the front of the M圜loud. When I connect the MyBook to the USB port of the M圜loud using the supplied USB 3.0 cable, I get the following error message on the Dashboard: “Unable to mount USB device” (“Unable to mount the USB device (vendor: Western_Digital, model: My_Book_25EE, serial number: WCCxxxxxxxxx). I have just bought a WDM圜loud 4TB to act as a NAS, and a WDMyBook 4TB to act as backup to the NAS. ![]()
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